Privacy Policy

Last Updated: January 2026

Welcome

At B-Side HiFi, we're committed to protecting your privacy while creating a welcoming space for our community. This policy explains how we collect, use, and protect your information when you visit our website, attend our listening sessions, or communicate with us via text message.

Information We Collect

Information You Provide:

  • Name and email address when you purchase tickets or sign up for our mailing list

  • Phone number when you opt in to receive text messages

  • Payment information (processed securely through our third-party payment processors)

  • Any information you provide when contacting us directly

Information Collected Automatically:

  • Basic website usage data (pages visited, time spent, browser type)

  • IP address and device information

  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process ticket purchases and send event confirmations

  • Send text and email reminders about upcoming sessions

  • Communicate about new sessions and special events

  • Respond to your questions and requests

  • Improve our website and guest experience

  • Comply with legal obligations

We will never sell your personal information to third parties.

SMS Text Messaging

What You'll Receive:

When you opt in to receive text messages from B-Side HiFi, we'll send you:

  • Reminders about sessions you've registered for

  • Notifications about newly available listening sessions

  • Occasional updates about special events

Message Frequency:

You may receive up to 4-6 messages per month. Message frequency varies based on your ticket purchases and upcoming sessions.

Opting In and Out:

By providing your phone number and opting in, you consent to receive text messages from B-Side HiFi. Consent is not a condition of purchase. You can opt out at any time by:

  • Replying STOP to any text message

  • Contacting us directly at contact@B-SideHiFi.com

  • Updating your preferences via email

After opting out, you may receive one final confirmation message.

Message and Data Rates:

Standard message and data rates may apply based on your mobile carrier's plan. Please check with your carrier for details.

Support:

For help with text messages, reply HELP to any message or contact us at [email/phone].

Carrier Disclaimer:

B-Side HiFi is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.

Third-Party Services

We work with trusted partners to operate B-Side HiFi:

Eventbrite – Ticketing and event management
Gift Up! – Gift card processing
Squarespace – Website hosting
Klaviyo – Marketing communications

Each service has its own privacy policy governing how they handle your data. We encourage you to review their policies.

Email Communications

When you purchase tickets or sign up for our mailing list, you'll receive emails about B-Side events and news. You can unsubscribe at any time using the link at the bottom of any email.

Data Security

We implement reasonable security measures to protect your information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal requirements)

  • Opt out of marketing communications (email and SMS)

  • Ask questions about how we use your information

Cookies

Our website uses cookies to improve your experience. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Children's Privacy

B-Side HiFi is designed for adults. We do not knowingly collect information from anyone under 13 years of age.

Changes to This Policy

We may update this privacy policy occasionally. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this privacy policy or how we handle your information? We'd love to hear from you.

B-Side HiFi
71 E. Center St. 2nd Floor Provo UT, 84606
Contact@B-SideHiFi.com
(801) 210-0355